Help & Support

Your Username and Password

Username: Trust email address (e.g.

Password: changeme (if this is the first time you have logged in) Or the password you used last time you logged in

Once you have your own password this can be reset by clicking the forgotten password link or by contacting us at the details below.

Have a Query?

If you have any problems when using the LMS, any queries regarding which training courses you should book onto, or any training needs that you would like to discuss with us, please see our contact details below:-

  • Mandatory Core Required Education or Personal & Organisational Education: call 0300 123 1535 ext. 2111, or email
  • Lorenzo: Please log a call with the IT Helpdesk (please ensure you indicate this is a 'Lorenzo' call)